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Shipping and returns HEADING_TITLE

What method of shipment will you be using for my order?

Your order will be shipped using the fastest, safest, and most reliable method possible.

We have established strong partnerships with some of the best delivery companies nationwide.

 

When your order ships, you will be notified via email by us. Included in your email will be the tracking number for your shipment. We encourage you to track your package online or on the phone directly with the shipping carrier. Most companies will be able to provide you with an estimated delivery date. Please be sure to contact us if anything seems unusual with the progress of the shipment.

 

Free Shipping

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item.

 

Return Policy

If you are not satisfied with your purchase, you can contact SillyBuster.com and have your furniture returned. Please remember shipping damages or manufacturer defects do not warrant the return of furniture. Damaged furniture will be replaced, repaired, and dealt with accordingly to ensure you are satisfied with your purchase. Please see the section called Note and Refuse Damaged Furniture for more information. You must contact SillyBuster.com with your return request within 4 business days from the date you receive your furniture. Authorization from SillyBuster.com is needed before any furniture is returned. To get your Manufacturer's Return Authorization Number, you must contact SillyBuster.com with your request.  No returns will be accepted without a Manufacturer's Return Authorization Number. Sillybuster.com will require a Return Authorization number from the manufacturer in order to arrange pickup and shipping to the manufacturer. You, the customer, are responsible for Return Shipping Fees which are not the same cost as your original shipping charge. Return Shipping Fees are estimated at 15 - 25% of the purchase price. The actual charge will be deducted from your refund. You will receive your refund after the shipment is received in new condition and in good order.

A 20% re-stocking fee is also deducted from your refund. On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by SillyBuster.com. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.

 

Important: Note and Refuse Damaged Furniture! If your furniture arrives damaged, it is very important to note any damages to the furniture as well as any damage to the boxes on the BOL (bill of lading) or shipping documentation. If the furniture is clearly damaged beyond repair, you as the customer should refuse that piece of the shipment. It is not necessary that the entire shipment should be refused all together, only the damaged pieces. Your claim must be presented in writing along with pictures within 4 days of receiving shipment. SillyBuster.com will produce a shipping claim and proceed to replace or repair the damaged furniture. You must get in contact with SillyBuster.com so that we can mitigate with the shipping company. Your furniture will be either repaired or replaced at no cost to you at the discretion of SillyBuster.com. Once you have contacted SillyBuster.com in regards to the damage, SillyBuster.com will send documentation which details the claim procedure and possible solutions.

 

 

 

 

 

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